Effective October 5, 2026

Refund policy

Failed generations

If a generation fails, its reserved video credit returns to your account automatically. This is a credit return, not a refund to your card. Refresh your balance after the failure. Contact us if it has not updated.

Purchase refunds

If you bought the wrong pack, were charged twice, or cannot use the service, email hsawana9@gmail.com with your account email and Stripe receipt. We review refund requests for unused credits. Include the request within 14 days of your purchase so we can investigate promptly.

Completed videos

AI results vary. A completed generation uses one credit even if the artistic result differs from what you expected. If the file is missing or unplayable, contact us with the video ID so we can check the job. Refunds for used credits are considered when a confirmed technical fault prevented the service from delivering the video.

Your consumer rights

This policy does not remove any refund or cancellation rights you have under applicable law. Approved payment refunds are returned through Stripe to the original payment method; processing time depends on your bank.